Shipping policy
SHIPPING POLICY
We ship to most countries in Europe and selected countries worldwide. Orders are processed within 1 to 2 business days. Once your order has shipped, you will receive a confirmation email with a tracking number.
DELIVERY TIMES
| Region | Estimated Delivery |
|---|---|
| Belgium, Netherlands, Luxembourg, France, Germany | 1 to 3 business days |
| Austria, Czechia, Denmark, Estonia, Hungary, Italy, Switzerland, Norway, Sweden, Portugal | 2 to 5 business days |
| Other European countries | 2 to 5 business days |
| Countries outside Europe | 7 to 10 business days |
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Free shipping on orders over €100.
CUSTOMS AND IMPORT FEES
Depending on your country, customs duties, taxes, or import fees may apply. These costs are not included in your order total and are the responsibility of the customer.
DELAYS
Minor delays may occur during busy periods, sale events, or public holidays. We are not responsible for delays caused by shipping carriers or customs processing.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a confirmation email with a tracking number. If you have not received your tracking information within 3 business days of placing your order, contact us at oualostore@outlook.com.
CONTACT
Questions about your order or shipping? Contact us at oualostore@outlook.com and we will get back to you as soon as possible.